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If you can’t sign in to your W&B account, the following steps help you identify and resolve common sign-in issues:
  • Account access: Confirm you’re using the correct email or username, and check your membership in relevant teams or projects.
  • Browser troubleshooting:
    • To avoid cached data interference, use an incognito window.
    • Clear the browser cache.
    • Try to sign in from a different browser or device.
  • SSO and permissions:
    • Verify the identity provider (IdP) and single sign-on (SSO) settings.
    • If you use SSO, confirm you’re in the appropriate SSO group.
  • Technical problems:
    • Note any specific error messages for further troubleshooting.
    • If you see “rate limit exceeded” or “An application error occurred” instead of your workspace, your account is probably missing a team. Browser troubleshooting doesn’t clear it. See I deleted my team and now I can’t create a new one — what do I do?.
    • If issues persist, contact the support team for additional assistance.
User Management