> ## Documentation Index
> Fetch the complete documentation index at: https://wb-21fd5541-docs-2989.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I resolve sign-in issues with my account?

If you can't sign in to your W\&B account, the following steps help you identify and resolve common sign-in issues:

* **Account access**: Confirm you're using the correct email or username, and check your membership in relevant teams or projects.
* **Browser troubleshooting**:
  * To avoid cached data interference, use an incognito window.
  * Clear the browser cache.
  * Try to sign in from a different browser or device.
* **SSO and permissions**:
  * Verify the identity provider (IdP) and single sign-on (SSO) settings.
  * If you use SSO, confirm you're in the appropriate SSO group.
* **Technical problems**:
  * Note any specific error messages for further troubleshooting.
  * If you see "rate limit exceeded" or "An application error occurred" instead of your workspace, your account is probably missing a team. Browser troubleshooting doesn't clear it. See [I deleted my team and now I can't create a new one — what do I do?](/support/models/articles/i-deleted-my-team-and-now-i-cant-create-a-new-one).
  * If issues persist, contact the support team for additional assistance.

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<Badge stroke shape="pill" color="orange" size="md">[User Management](/support/models/tags/user-management)</Badge>